CUTTING THE CAKE

unique gifts for weddings and special occasions

Shipping & Returns

We do not currently deliver products to addresses outside New Zealand.

Delivery

The actual cost is displayed during the checkout phase of your visit. We aim to send out your consignment within 24 hours of your order being placed and accepted. However, please allow for 5 days delivery time as there may be factors that affect your order (such as product availability, courier services, postal delays, etc).

Customers may collect their goods from our shop - if you select this option, we will contact you to advise of suitable collection times. There is NO CHARGE for collection. Proof of ID is required when collecting from the shop, e.g. driver's licence, passport.

Returns
Please do not return goods without contacting us first. We will advise you of the returns procedure when you contact us.

You have 7 days (after your receipt of the goods) to contact us to discuss returns.

We are unable to accept returns for perishable foods, open or used items. All products returned to us must be in their original and undamaged packaging.

The cost of returning items to us is for your account when goods have been correctly supplied.

Cancellation of Orders
Orders can be cancelled only PRIOR to their despatch. If your order has been shipped, and you then wish to cancel it, you will have to follow the returns procedure (described above).

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